Everything you need to know before you shop. Can't find your answer? Contact us.
Our store is proudly based in Canada, and all our products are shipped from within the country.
Yes. All our products are carefully handcrafted by skilled artisans. Each piece is unique, and slight variations are a natural part of handmade items.
Yes, we offer shipping across Canada. Delivery times and shipping charges are calculated at checkout based on your location.
Currently, we primarily serve customers within Canada. For international shipping inquiries, please contact us before placing an order.
Orders are usually processed within 3–7 business days. Delivery times vary depending on your province and selected shipping method.
Yes, we accept custom and personalized orders for selected items. Please contact us with your requirements, and we'll confirm availability, pricing, and timelines.
We use high-quality materials such as natural fibers, wood, clay, metals, and eco-friendly finishes. Detailed material information is provided on each product page.
Because each item is handmade, slight differences in color, pattern, or size may occur. These variations add to the authenticity and uniqueness of each piece.
We accept returns or exchanges within 7–14 days of delivery, provided the item is unused and in original condition. Custom or personalized items are generally non-returnable.
Yes. We prioritize sustainable practices, eco-friendly materials, and minimal packaging whenever possible.
You can reach us through our Contact Us page or by email. We typically respond within 24–48 business hours.